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Abstract
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Article Information:
Assessment of E-government Service Quality under User Satisfaction Orientation: The Establishment of E-Govqual Model
Shang Shanshan
Corresponding Author: Shang Shanshan
Submitted: January 04, 2014
Accepted: February 10, 2014
Published: May 15, 2014 |
Abstract:
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The purpose of E-Government is to provide information and service for citizens by taking use of Information Communication Technology and the assessment of E-Government service quality has become the key research topic. The study analyses the importance of the user satisfaction and establishes the E-GovQual assessment model under customer satisfaction orientation after a review of the theories on service quality. The study proposes that the model includes four dimensions: usability, information quality, security and responsiveness and the study further build the attributes of each dimension.
Key words: E-government, E-GovQual, service quality assessment, user satisfaction, , ,
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Abstract
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Cite this Reference:
Shang Shanshan, . Assessment of E-government Service Quality under User Satisfaction Orientation: The Establishment of E-Govqual Model. Asian Journal of Business Management, (2): 111-117.
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ISSN (Online): 2041-8752
ISSN (Print): 2041-8744 |
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