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Article Information:
Applying a Hybrid QFD-TOPSIS Method to Design Product in the Industry (Case Study in Sum Service Company)
Babak Haji Karimi, Mohamad Mehdi Mozafari and Mehrdad Nazari Asli
Corresponding Author: Babak Haji Karimi
Submitted: January 05, 2012
Accepted: February 17, 2012
Published: September 15, 2012 |
Abstract:
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Electronics industry as an industry with high added value and television production industry
especially as one of its pillars play an important role in the economy of each country. Therefore, the aim study
of this paper is to illustrate how, using a combined QFD-TOPSIS model, organizations are able to their design
product in accordance with requirements of consumers with a case study in Sum Service Company. Quality
Function Deployment (QFD) is one such extremely important quality management tool that is useful in product
design and development. Traditionally, QFD rates the Design Requirements (DRs) with respect to customer
needs and aggregates the rating to get relative importance score of DRs. An increasing number of studies
emphasize on the need to incorporate additional factors, such as cost and environmental impact, while
calculating the relative importance of DRs. However, there is variety of methodologies for driving the relative
importance of DRs, when several additional factors are considered. TOPSIS (technique for order preferences
by similarity to ideal solution) is suggested for the purpose of the research. This research proposes new
approach of TOPSIS for considering the rating of DRs with respect to CRs and several additional factors
simultaneously. Proposed method is illustrated using by step-by-step procedure. The proposed fuzzy QFDTOPSIS
methodology was applied for the Sum Service Company in Iran.
Key words: House of quality, multiple criteria decision making, quality function deployment, TOPSIS, , ,
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Cite this Reference:
Babak Haji Karimi, Mohamad Mehdi Mozafari and Mehrdad Nazari Asli, . Applying a Hybrid QFD-TOPSIS Method to Design Product in the Industry (Case Study in Sum Service Company). Research Journal of Applied Sciences, Engineering and Technology, (18): 3283-3288.
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ISSN (Online): 2040-7467
ISSN (Print): 2040-7459 |
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