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Abstract
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Article Information:
Effect of Trust on E-Banking User’s Satisfaction: A Review
Ma’en Mahmoud Ali Alsheyyab and Dalbir Singh
Corresponding Author: Ma’en Mahmoud Ali Alsheyyab
Submitted: July 09, 2012
Accepted: August 15, 2012
Published: February 01, 2013 |
Abstract:
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The emergence of electronic banking (e-banking) provides excellent opportunity for efficient services and promotes competitiveness to meets consumer demands through the creation of improve banking transaction route that reduces overall banking costs. Resultant improved performance from the adoption of e-banking services has rapidly increased with the introduction of World Wide Web. However, lack of trust has constrained the adoption of e-banking services as users information are exposed unknown users. However, innovative changes in e-banking services have motivated most Jordanian banks to adopt e-banking in an attempt to enhance user’s satisfaction although effort to achieve this objective has been influence by trust. The review process takes into consideration the resultant influences and the growing challenges in meeting user’s satisfaction in e-banking ranging from changes associated with the recent technological innovative breakthrough in e-banking relationship through to trust and its determinants. This information is very important in overcoming problems with trust in that it provides an in-depth understanding of the importance of trust in e-banking transaction, the impact of innovative driven changes and the need for e-banking computer skill. Finding showed that trust is at the central pivot of an effective function e-banking system. Although e-banking transactions have improved over the years in Jordan, more effort is needed to alleviate influences associated with lack of trust in online transaction among Jordanian e-banking users.
Key words: Banking interface, computer skill, e-banking, trust, user’s satisfaction, , ,
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Cite this Reference:
Ma’en Mahmoud Ali Alsheyyab and Dalbir Singh, . Effect of Trust on E-Banking User’s Satisfaction: A Review. Research Journal of Applied Sciences, Engineering and Technology, (04): 1397-1406.
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ISSN (Online): 2040-7467
ISSN (Print): 2040-7459 |
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