Abstract

To achieve organizational and business specific goals, IT plays a very important and crucial role. IT Services Management increases the efficiency of the IT Department to provide standardized and effective services to the organization stakeholders and it leads to a better IT Governance for the organization. IT Governance helps the organization to achieve its goals with the help of acclaimed best IT practices in the industry. This and explores how mapping of Information Technology Service Management (ITSM), IT Governance and Information Security helps to meet organization and business specific goals and needs.

Keywords:

COBIT, ISO, IT governance, ITIL, MOF,

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Competing interests

The authors have no competing interests.

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The authors have no competing interests.