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Article Information:
Application of Information Systems in Electronic Insurance
Hojat Ahmadi and Payman Salami
Corresponding Author: Payman Salami
Submitted: 2009 July, 15
Accepted: 2009 August, 12
Published: 2010 May, 20 |
Abstract:
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Information Systems (IS) and some of the application software are very important for developing
electronic insurance. In this research we try to determine and investigate the Inform ation Systems and their
application software, which are effective for electronic insurance development. The electronic insurance
parameter that we consider in our research are quality of services, human resources, customer benefit, increased
customer services, integrated customer information, integrated customer order information, standardized
registration processes, speed up registration processes, customer contact, and electronic registration
organization management. According to the result of our research, ERP can apply magic effect to the
registration organization processes. CRM helps registration organization to use technology and human
resources to gain insight into the behaviors of customers and the value of those customers. DSS can help
manager to take a good decision about quality of their services and also improve electronic registration
organization management. MIS has more effect on integrated customer information, and integrated customer
order information, respectively. EDI allows us to send and receive information at any time thereby tremendous
improving registration organizations are able to communicate quickly and efficiently. Internet is the most
effective on registration organization development parameters. Database application is m ore useful to integrate
customer information. According to the results networking is very effective to speed up registration processes
in registration organization.
Key words: CRM, DSS, EDI, ERP, MIS, registration organization,
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Cite this Reference:
Hojat Ahmadi and Payman Salami, . Application of Information Systems in Electronic Insurance. Research Journal of Information Technology , (1): Page No: 1-6.
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ISSN (Online): 2041-3114
ISSN (Print): 2041-3106 |
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| Information |
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| Sales & Services |
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