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Abstract
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Article Information:
An Exploration of the Determinants of OCB in the Telecommunication Sector of Pakistan
Muhammad Kashif, Yousaf Khan and Muhammad Rafi
Corresponding Author: Muhammad Kashif
Submitted: 2011 February, 03
Accepted: 2011 March, 08
Published: 2011 May, 15 |
Abstract:
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This is an era of hyper competition and organizational learning where the extent of employee’s
Organizational Citizenship Behavior (OCB) is found to lead the overall success of the organization. Its
importance is evident by considering the fact that it guides in understanding the commitment of employees with
the organization, especially to remain competitive. The current research is focused on identifying the
determinants of OCB and their relationships with each other in the telecommunication sector of Pakistan. A
sample of 200 employees working in various telecommunication companies of Pakistan was selected and a
questionnaire was developed for the collection of data to probe the demographic characteristics and the
antecedents of OCB i.e., Job Satisfaction and Organizational Commitment, Role Perceptions, Leadership
Behavior and LMX, Fairness Perceptions, Individual Dispositions, Motivational Theories and Employee Age.
The data was analyzed using regression to find the extent of dependent variables on the independent factor;
OCB. Correlation was used to find the relationships among the determinants of OCB. Age of the employees
and the individual dispositions were found to have minimal impact on defining the OCB from the developing
countries context. The study will help organizations in devising the employee focused strategies to stay
competitive, especially in an Asian perspective.
Key words: Organizational behavior, organizational citizenship, leadership, , , ,
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Cite this Reference:
Muhammad Kashif, Yousaf Khan and Muhammad Rafi, . An Exploration of the Determinants of OCB in the Telecommunication Sector of Pakistan. Asian Journal of Business Management, (2): 91-97.
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ISSN (Online): 2041-8752
ISSN (Print): 2041-8744 |
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