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Article Information:
Implementation of Total Quality Management in Higher Education
Murad Ali and Rajesh Kumar Shastri
Corresponding Author: Rajesh Kumar Shastri
Submitted: 2009 September, 30
Accepted: 2009 December, 18
Published: 2010 February, 10 |
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In this paper it has been tried to bring out a clear status of higher education and emergent needs to
enhance the quality of higher education. Globalization of higher educational services has become an area of
key focus for many countries in post WTO scenario. In order to fuel the socio-economic development of the
country, higher education is playing a more active role in our country and this requires a paradigm shift in terms
of governance and service delivery. Higher education institutions must become more innovative leading to
quality institutions of knowledge production and dissemination. Realizing the importance of higher education,
a lot of innovative experiments are being done to improve the performance of this sector. Application of TQM
concepts is one of such measures, which will go a long way in revolutionizing the higher education system. The
paper attempts to theoretically conceptualize TQM in higher education.
Key words: Conceptualize, customers, higher education, innovative experiments, Total Quality Management, WTO,
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Cite this Reference:
Murad Ali and Rajesh Kumar Shastri, . Implementation of Total Quality Management in Higher Education. Asian Journal of Business Management, (1): Page No: 9-16.
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ISSN (Online): 2041-8752
ISSN (Print): 2041-8744 |
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