Abstract

Purpose: This paper is a research on the study of effective factors in establishment of electronic services management in Golestan province transportation and road general office in Golestan in 1390-91. Method: The research method is a descriptive survey and the population consists of all the experts of Golestan transportation department which add up to 190 people. The measuring method is a researcher made questionnaire. The sampling method is cluster random. The 127 sample was defined using Kerjici and Morgan table. Descriptive data consisting of mean, standard deviation, variance and inferential statistics consisting of t-test and Fridman were used for analyzing the data. Results: The research results show that financial strength affects the presence of electronic services management. Communicational infrastructures affect the presence of electronic services management. Technical facilities affect the presence of electronic services management. The order of the affecting factors on the presence of electronic services management is: technical facilities, communicational infrastructure, existence of experts, financial strength, employees’ education and organizational culture.

Keywords:

Communicational infrastructure, financial strength, technical facilities, the presence of electronic services management,

References

Competing interests

The authors have no competing interests.

Open Access Policy

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Copyright

The authors have no competing interests.