Research Article | OPEN ACCESS
Effective Model for Engaging Citizens' Self-Knowledge in Decision Making in E-Government: A Pilot Study in Iraq
Maky H. Abdulraheem, Shafiz Affendi and Wan Rozaini Bt Sheik Osman
School of Computing, CAS, UUM, Sintok 06010, Malaysia
Research Journal of Applied Sciences, Engineering and Technology 2016 11:864-870
Received: October 4, 2016 | Accepted: December 14, 2016 | Published: December 05, 2016
Abstract
The advance and continuous development of new technologies have made it possible for electronic services to be adopted and applied in e-government initiatives. The aim of this study is to work on an effective model for engaging citizens’ self-Knowledge in decision making in the Iraqi e-government. Implementation of e- government has been adopted by many countries, but the rate of implementation has varied from one country to another. The success rate has also differed between countries and regions. In general, developing countries have been lagging behind in e-government initiatives as compared to developed countries. The study focuses on citizens’ behaviours and thinking, which are quite often, impacted by the citizens various levels of education, culture, nature of job, experience and environment. New model have been developed to improve administration and alleviate the tediousness of paper work, bureaucratic bottlenecks and inefficiency in various strata of the government. This study is intended to illuminate the decision making in electronic government and the proposed model. Specifically, this study intends to develop the model of decision making in the Iraqi e-government utilising the characteristics of citizens’ self-knowledge. This study elicits the outcomes from the pilot study to determine the factors that are used to develop the model, which uses the citizens' self-knowledge in the decision making in the Iraqi e-government initiatives. The major findings were reported such as; political: Facilitate conditions to access political information, economic: Facilitate conditions to access business information, technical: Increase the reliability of the decision making model construction and workers: Facilitate the usage of the E-government website. These factors had highly significant relation with the proposed model.
Keywords:
Citizens, decision-making model, electronic Government,
References
-
Abdulraheem, M.H., 2012. Modelling the first step of E-governance--a case study. Proceeding of the 4th International Conference on Computational Intelligence, Modelling and Simulation (CIMSiM'12), pp: 124-126.
CrossRef -
Al-Dalou, R. and E. Abu-Shanab, 2013. E-participation levels and technologies. Proceeding of the 6th International Conference on Information Technology (ICIT, 2013).
-
Alaaraj, H. and F.W. Ibrahim, 2014. The mediating effect of employee's trust on e-government and good governance in the public sector of developing countries. Int. J. Learn. Dev., 4(3): 92-103.
-
Belanche, D., L.V. Casaló and C. Flavián, 2012. Integrating trust and personal values into the technology acceptance model: The case of e-government services adoption. Cuad. Econ. Dir. Empres., 15(4): 192-204.
CrossRef -
Charalabidis, Y., F. Lampathaki, G. Misuraca and D. Osimo, 2012. ICT for governance and policy modelling: Research challenges and future prospects in Europe. Proceeding of the 45th Hawaii International Conference on the System Sciences (HICSS).
CrossRef -
Creswell, J.W., 2014. Educational Research: Planning, Conducting and Evaluating Quantitative and Qalitative Research. Pearson, Boston, pp: 1-650.
PMid:24767614 Direct Link -
Hasani, N. and B. Beleraj, 2013. e-government as an anti-corruption tool. The case of Albania. Acad. J. Interdisc. Stud., 2(8): 712.
-
Jun, K.N., F. Wang and D. Wang, 2014. E-Government use and perceived government transparency and service capacity. Public Perform. Manage. Rev., 38(1): 125-151.
CrossRef Direct Link -
Kamal, M.M., A.Z. Bigdeli, M. Themistocleous and V. Morabito, 2015. Investigating factors influencing local government decision makers while adopting integration technologies (IntTech). Inform. Manage., 52(2): 135-150.
CrossRef Direct Link -
Lim, A.L., M. Masrom and S. Din, 2014. E-government and e-governance concepts and constructs in the context of service delivery. Afr. J. Bus. Manag., 7(28): 2817-2826.
Direct Link -
Löfstedt, U., 2005. E-government - Assesment of current research and some proposals for future directions. Int. J. Public Inform. Syst., 1(1): 39-52.
-
Rabaiah, A. and E. Vandijck, 2009. A strategic framework of e-government: Generic and best practice. Electron. J. e-Gov., 7(3): 241-258.
-
Ritchie, J., J. Lewis, C.M. Nicholls and R. Ormston, 2013. Qualitative Research Practice: A Guide for Social Science Students and Researchers. Sage Publications Ltd., London.
-
Royo, S., A. Yetano and B. Acerete, 2014. E-Participation and environmental protection: Are local governments really committed? Public Admin. Rev., 74(1): 87-98.
-
Saunders, M.N., P. Lewis and A. Thornhill, 2011. Research Methods for Business Students. 5th Edn., Pearson Education, India.
-
Sharif, A.M., Z. Irani and V. Weerakkoddy, 2010. Evaluating and modelling constructs for e-government decision making. J. Oper. Res. Soc., 61(6): 929-952.
Direct Link -
Wang, L., R. Zhao, B. Li, J. Liu and Q. Zhang, 2010. Spatial aided Decision-Making System for E-Government. In: E-learning Experiences and Future. pp: 413-441.
-
Yusof, S.A.B.M. and M.H. Abdulraheem, 2015. Real factors which impact on decision making in the E-government. Proceedings of the 6th International Conference on Intelligent Systems, Modelling and Simulation (ISMS).
CrossRef -
Zikmund, W., B. Babin, J. Carr and M. Griffin, 2012. Business Research Methods. Cengage Learning, Mason.
Competing interests
The authors have no competing interests.
Open Access Policy
This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made.
Copyright
The authors have no competing interests.
|
|
![](http://www.maxwellsci.com/images/RJASET-maxw.jpg) |
ISSN (Online): 2040-7467
ISSN (Print): 2040-7459 |
![Submit Manuscript](../images/sub.jpg) |
Information |
|
|
|
Sales & Services |
|
|
|