Abstract

The study conducted a primary investigation into the relationship between information system and trust in e-government followed by a secondary one into the relationship between trust in e-government and intention to use. It followed a quantitative approach of data collection through the use of questionnaire survey. The findings revealed that information quality, system quality, service quality, perceived usefulness, perceived ease of use, and security-privacy contributed positively to trust in e-government while the latter impacted intention to use. Moreover, the study’s findings supported the rationale behind the IS theories (TAM and IS Success Model) and security-privacy were proven to illustrate trust in e-government adoption initiative. The findings theoretical and practical implications and limitation and suggestions for future research were discussed towards the end of the study.

Keywords:

Information systems factors, information system success model, security-privacy, technology acceptance model, trust in e-government,

References

Competing interests

The authors have no competing interests.

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Copyright

The authors have no competing interests.