Research Article | OPEN ACCESS
Collaborative Assessment of the Automotive Sales Service Based on Co-Entropy
1, 2Dingfu Jiang, 1Li Xiong and 2Yan Yue
1School of Management, Shanghai University, Shanghai 200444, China
2School of Business, Jiaxing University, Jiaxing 314001, China
Research Journal of Applied Sciences, Engineering and Technology 2013 13:3610-3616
Received: September 10, 2012 | Accepted: October 24, 2012 | Published: April 15, 2013
Abstract
Co-entropy function was constructed based on dissipative structure, collaboration and entropy theory, while co-entropy of each management level in automotive sales service and the mathematical quantified assessment model of collaborative efficiency were built. In combination with the collaborative management activity of automotive sales service in an automotive sales company in Shanghai, the model and viewpoints presented here were applied and verified through empirical research.
Keywords:
Automotive sales service, co-entropy, collaborative assessment, collaborative efficiency,
Competing interests
The authors have no competing interests.
Open Access Policy
This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made.
Copyright
The authors have no competing interests.
|
|
 |
ISSN (Online): 2040-7467
ISSN (Print): 2040-7459 |
 |
| Information |
|
|
|
|
| Sales & Services |
|
|
|
|
