Abstract

Systematic railway scheduling is important to encourage the public to choose rail transit system as their preferred transportation mode. However, the punctuality of trains still becomes the main problem in railway operation service in Malaysia. The purpose of this study is to determine the punctuality and arrival time of Keretapi Tanah Melayu Berhad’s (KTMB) intercity trains at Kluang Railway Station. The study was conducted at Kluang Railway Station by using observation and survey methods. The observation study was focused on several types of intercity trains where the arrival times of the trains were recorded and compared with the train schedule. Next, the survey was aimed to obtain passengers’ perspective towards the punctuality of the trains. As a result from the observation, the average arrival time delay for all observed trains was around 10 min. In addition, most of the passengers responded that the punctuality of the intercity trains was poor and this punctuality issue has to be improved. The results obtained from this study are useful to enhance the train services.

Keywords:

Arrival time, KTMB intercity train, train delay, train operation, train passengers, train schedule,

References

Competing interests

The authors have no competing interests.

Open Access Policy

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Copyright

The authors have no competing interests.