Abstract

Team trust is critical for Cross-Functional Teams (CFTs) to facilitate performance improvement, yet the relationships between trust and performance are nonlinear and complex. This study aims to assess the influence of trust factors on project performance. An empirical survey is conducted to collect data regarding team trust factors and project performance. Then, Support Vector Regression (SVR) is implemented to establish the complex relationships between trust and performance by using trust factors as independent variables. After that, F-tests are adopted to examine the significance of the SVR model and to rank the relative weight of each trust factor. It is found in this study that for overall performance influencing factors, project process factors are more important than structural & contextual factors. And it is also found that team diversity is the least important factor that affects project performance.

Keywords:

Cross-functional team, F-tests, project performance, support vector regression, trust,

References

Competing interests

The authors have no competing interests.

Open Access Policy

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Copyright

The authors have no competing interests.