Abstract

The emergence of electronic banking (e-banking) provides excellent opportunity for efficient services and promotes competitiveness to meets consumer demands through the creation of improve banking transaction route that reduces overall banking costs. Resultant improved performance from the adoption of e-banking services has rapidly increased with the introduction of World Wide Web. However, lack of trust has constrained the adoption of e-banking services as users information are exposed unknown users. However, innovative changes in e-banking services have motivated most Jordanian banks to adopt e-banking in an attempt to enhance user’s satisfaction in e-banking ranging from changes associated with the recent technological innovative breakthrough in e-banking relationship through to trust and its determinants. This information is very important in overcoming problems with trust in that it provides an in-depth understanding of the importance of trust in e-banking transaction, the impact of innovative driven changes and the need for e-banking computer skill. Finding showed that trust is at the central pivot of an effective function e-banking system. Although e-banking transactions have improved over the years in Jordan, more effort is needed to alleviate influences associated with lack of trust in online transaction among Jordanian e-banking users.

Keywords:

Banking interface, computer skill, e-banking, trust, user,

References

Competing interests

The authors have no competing interests.

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Copyright

The authors have no competing interests.