Abstract

KM is a strategy that improves organizational performance and survival in a business environment. It is a challenging scenario for the organizations to manage their knowledge properly; in practice, a small amount of missing knowledge sometimes causes a great delay in the project. KMS are becoming an increasingly popular tool of KM in software development organizations. Tempting employees to seek knowledge from KMS remain an important concern for researchers and practitioners. Leadership support has been widely recognized in many studies as an important driving factor of knowledge seeking and contributions; however, the role of leadership support in promoting knowledge seeking behavior using KMS has not been adequately addressed. The purpose of this paper is to examine the leadership support and its relationship with the success of KMS as perceived by employees in China’s software development organizations who are using KMS for knowledge seeking. The data which were collected from a survey of 73 employees working in different software development organizations of china were used to test the proposed research model. The results of the survey revealed that leadership support is positively related with employee’s continuous intention of seeking knowledge. Further, Leadership support helps in promoting the use of KMS for knowledge seeking within organizations. This analysis is vital for senior management and leaders of the organizations who want to make their KMS successful, and to establish a knowledge sharing capability of their employees. In doing so, leaders should focus their efforts towards promoting KMS-based knowledge seeking behavior in their organizations.

Keywords:

Continuous intention of seeking knowledge, Knowledge Management (KM), leadership support, perceived seeking efforts, perceived usefulness,

References

Competing interests

The authors have no competing interests.

Open Access Policy

This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made.

Copyright

The authors have no competing interests.