Research Article | OPEN ACCESS
An Effect of Relationship Quality on China Railway Logistics Company's Performance Base on Trust, Commitment and Satisfaction
1, 2Li Daosheng
1School of Logistics of Linyi University, Linyi City 276000, China
2School of Economics and Business Administration of Suwon University, Suwon City, South Korea
Research Journal of Applied Sciences, Engineering and Technology 2013 24:4536-4540
Received: October 17, 2012 | Accepted: January 23, 2013 | Published: December 25, 2013
Abstract
After getting a summary that Relationship Quality (RQ) consists of trust, commitment and satisfaction and how RQ influences on loyalty, relationship value and performance by literature review, this study describes the characteristics of China Railway Logistics Company and analyzes how the behaviors effected by the relationship quality influence on the perception of customers based on the summary of literatures and characteristics of China railway logistics. Finally we conclude two findings, such as (1) when monopolistic enterprise faces substitute products, its relationship quality effects on the performance deeply and (2) there is the interaction between relationship quality and relationship risk.
Keywords:
China railway logistics company, outsourcing, relationship quality,
Competing interests
The authors have no competing interests.
Open Access Policy
This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made.
Copyright
The authors have no competing interests.
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ISSN (Online): 2040-7467
ISSN (Print): 2040-7459 |
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