Research Article | OPEN ACCESS
An Assessment of Positive Organizational Behavior in Service Sector of Pakistan: Role of Organization Based Self-Esteem and Global Self-Esteem
1Wafa Khurram, 2Kamariah Bte Ismail, 1Syed Khurram Ali Jafri and 2Khairiah Soehod
1Universiti Teknologi Malaysia, Malaysia
2Department of Management, Faculty of Management and Human Resource Management, Universiti Teknologi Malaysia, Malaysia
Research Journal of Applied Sciences, Engineering and Technology 2013 15:2872-2880
Received: March 12, 2013 | Accepted: April 12, 2013 | Published: August 20, 2013
Abstract
This study is an attempt to investigate prevalence of positive organizational behavior in the organizations in the service sector of Pakistan. We tested effects of organization based self-esteem, role stressors (role conflict, role overload and role ambiguity), leader-member exchange and perceived organizational support on positive organizational behavior as well as mediation of organization-based-self-esteem in this regard. Moreover, moderation of global self-esteem was also estimated in relationship between organization based self-esteem and positive organizational behavior. Data from 250 respondents from three service sectors of Pakistan (bank, hotel and education) was collected through mail survey and using stratified random sampling technique. Data analysis on the usable 215 questionnaires was made by using hierarchical multiple regression. Significant direct and indirect results through mediation of organization based self-esteem were found only for leader-member exchange, perceived organizational support and role ambiguity. Nevertheless, global self-esteem was not found to moderate the relationship of organization base self-esteem and positive organizational behavior. Implications and future research recommendations are also given.
Keywords:
Global self-esteem, leader-member exchange, organization-based-self-esteem, perceived organizational support, positive organizational behavior,
Competing interests
The authors have no competing interests.
Open Access Policy
This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made.
Copyright
The authors have no competing interests.
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ISSN (Online): 2040-7467
ISSN (Print): 2040-7459 |
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