Research Article | OPEN ACCESS
Passengers Preference and Satisfaction of Public Transport in Malaysia, Part II: A Comparative Analysis of Komuter and LRT Network
1Rozmi Ismail, 2Mohammad Hesam Hafezi and 1Rahim Mohd Nor
1School of Psychology and Human Development, Faculty of Social Science and Humanities Universiti Kebangsaan Malaysia, Selangor, Malaysia
2Sustainable Urban Transport Research Centre (SUTRA), Department of Civil and Structural Engineering, Faculty of Engineering and Built Environment, Universiti Kebangsaan Malaysia, 43600 UKM Bangi, Selangor Darul Ehsan, Malaysia
Research Journal of Applied Sciences, Engineering and Technology 2013 8:1450-1456
Received: October 30, 2012 | Accepted: December 21, 2012 | Published: July 10, 2013
Abstract
This study presents a comparative analysis of passengers preference and satisfaction of two kinds of public transportation in Malaysia, namely, train commuter (KTM) and Light Rail Transit (LRT). One of the important issues regarding public transport is the passenger satisfaction. The main objective of this research is to describe traveler’s satisfaction and preference towards public transport with service quality attributes. Parameters in passenger preference and satisfaction on public transportation network are facilities, comfortness and quality of services. A survey was conducted public transportation network in Kuala Lumpur, Malaysia through a self questionnaire. They were 312 respondents voluntarily participated in this study. Result showed that passenger’s preference and satisfaction in the LRT services are better than Komuter. The application of this study suggested Komuter service need to improve their quality of service to attract more passengers.
Keywords:
Commuter train, public transportation, satisfaction, preference, lrt, passenger,
Competing interests
The authors have no competing interests.
Open Access Policy
This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made.
Copyright
The authors have no competing interests.
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ISSN (Online): 2040-7467
ISSN (Print): 2040-7459 |
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