Research Article | OPEN ACCESS
Research on Estimate Index System of the Aviation Service
1, 2Zhang Li, and 2Hao Yong
1Business School, University of Shanghai for Science and
Technology, 20093, China
2Department of Air Transport, Shanghai University of Engineering Science, Shanghai, 201620, China
Research Journal of Applied Sciences, Engineering and Technology 2013 8:1466-1468
Received: October 31, 2012 | Accepted: January 03, 2013 | Published: July 10, 2013
Abstract
The civil aviation passenger service evaluation is a big system including airline services, airport facilities and transport. Determining the representative indexes and quantifying the interrelationships between them is a significantly important but complex challenge. Thirty six indexes were selected that involved the Ground Service, the In-flight Service and the Perception Service. Then the direct and indirect relationships were identified between these indexes. Specifically, Interpretative Structural Modeling (ISM) was used to analyze the system, after determined the reach ability matrix, decomposed the indexes into different levels, the seven levels of estimate index system of civil aviation service were established.
Keywords:
Aviation service, estimate index system, interpretative structural modeling,
Competing interests
The authors have no competing interests.
Open Access Policy
This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made.
Copyright
The authors have no competing interests.
|
|
![](http://www.maxwellsci.com/images/RJASET-maxw.jpg) |
ISSN (Online): 2040-7467
ISSN (Print): 2040-7459 |
![Submit Manuscript](../images/sub.jpg) |
Information |
|
|
|
Sales & Services |
|
|
|