Abstract

This research investigates the effect of distributive justice, procedural justice and interactional justice on satisfaction, value, trust and affect. Furthermore, this study argues whether this variables influences behavioral intentions in a B2B setting. To test these relationships, the present study uses data from 198 members of purchasing committee in medical laboratory. Structural equations modeling using PLS was performed to empirically test the relationship between the constructions this study. The results of the structural equation analysis reveal that all of these hypotheses are supported. Following a discussion of the results, research limitations and directions for future research are offered.

Keywords:

Affect, behavioral intentions, customer justice perception, satisfaction value, trust,

References

Competing interests

The authors have no competing interests.

Open Access Policy

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Copyright

The authors have no competing interests.